Shipping Policy

We strive to dispatch all orders within 2–4 business days from Germany.
Orders placed on Fridays are typically shipped on the following Monday or Tuesday.

⏳ Please note: German public holidays are not included in this timeframe.
During sale periods or high-volume times, processing may take slightly longer.

Estimated Delivery Times

Germany & EU: approximately 2–6 business days
International destinations: delivery times may vary depending on customs procedures and the destination country

These timeframes are estimates only and are not guaranteed.
Delays caused by customs authorities, courier services, or force majeure events are beyond our control.

Tracking & Shipping Responsibility

Once your order has been shipped, you will receive a confirmation email including a tracking link.
It is the customer’s responsibility to monitor the shipment using the provided tracking number.

NailMeUp is not liable for delays or issues caused by:

the shipping carrier
customs clearance
local delivery services
force majeure (e.g. weather conditions, strikes)

For delivery updates, we recommend contacting your local postal service directly.

Incorrect Address, Customs Fees & Cancellation After Dispatch

If an order is returned to us due to any of the following reasons:

incorrect or incomplete shipping address
failure to pay required customs or import duties
cancellation request after dispatch

a partial refund will be issued.
The original shipping fee paid to the carrier will be deducted from the refund.

Refunds are processed only after the returned parcel has been received by us in its original condition.

By placing an order with NailMeUp, you agree to these shipping terms.

Return & Refund Policy

You may return eligible items within 14 days of receiving your order, provided that the item is:

unused
unworn
undamaged
returned in its original packaging

To request a return, please contact us at:
📧 nailmeup@outlook.de
and include your order number. We will guide you through the next steps.

Items returned after 14 days will not be accepted and will be sent back at the customer’s expense.

We do not provide prepaid return labels.
All return shipping costs are the responsibility of the customer.

Please note: Original delivery fees are non-refundable.
Refunds apply only to the value of the returned item(s).

Items Not Eligible for Return

The following items cannot be returned or refunded:

Custom-made or personalised Press-on Nails
(Made specifically for you and excluded from return, exchange, or cancellation)
Opened, worn, or used Press-on Nails
(Due to hygiene regulations)
Sale items
(All sale purchases are final)
Used, worn, or damaged items

If a parcel is returned to us due to:

missed delivery attempts
refused delivery
incorrect or incomplete address
unpaid customs fees (international orders)

only the item value will be refunded. Shipping costs are non-refundable.
If you wish to receive the items again, a new order must be placed.

Faulty or Damaged Items

All items are carefully inspected before shipping.
If your item arrives faulty or damaged, please contact us within 24 hours of delivery at:

📧 nailmeup@outlook.de

Please include a clear photo of the damage in your email.

❗ Claims submitted after 24 hours cannot be accepted and may be classified as misuse.

Refunds

Once we receive and inspect your return, you will receive an email confirming whether the refund has been approved.

Approved refunds are processed to the original payment method within 10 business days.
Please note that PayPal or other payment providers may require additional processing time.

If more than 15 business days have passed since refund approval, please contact us at:
📧 nailmeup@outlook.de